Motor Vehicle Complaints

Consumer help: motor vehicles and complaints

Here’s a summary of the most important Sections of the Consumer Protection Act.

Motor vehicle consumer complaints


This is a summary of the most prominent aspects of the Act and the influence on business environment and especially the motor vehicle industry.

It is important to not to become emotional or aggressive if you encounter a problem with any product as this may hamper your logical negotiations with the other party, especially in transaction where a lot of money is involved, it will be much easier to exchange a toaster than a motor vehicle.

Most people will rather get a third party such as an mediator or lawyer to assist with the negotiations as it is much less stressful to have someone else attending to the dispute.

South Africans are not a litigious society such as the European countries and the USA but the CPA will empower the consumers to understand their rights and equip them with the means to enforce their consumer rights.


The core concept of the ACT is very clear on the fact that consumers must receive all relevant information pertaining to the services or goods and be informed on all aspects of the product to allow them to make an informed decision when purchasing goods or services.


Promote fair business practices.

  • To reduce and disadvantages when accessing services and goods.
  • To improve consumer awareness and encourage responsible and informed consumerism.
  • To protect consumers from fraudulent conduct and unfair, unjust and improper trade practices.


  • The Act allows onerous public liability risks and this extends from the Manufacturer to the Supplier, including the importers.
  • The Act also allows for administrative fines of up to one million rand or 10% of the respondent’s annual turnover in the preceding financial year.


Prior to the promulgation of the CPA, it was very difficult for consumers to proof negligence as the burden of proof was with the consumer and it was difficult to sue Dealers/Suppliers.

  • The CPA has shifted the burden of proof to the Supplier who now has to proof that they were not negligent.
  • The standard of proof is also much easier as it is based on the balance of probability.
  • A crucial legal shift was the change in the parole evidence rule. This rule did not allow any external evidence if the parties were committed to written and signed agreements, this rule was relaxed and allows consumers to make use of external evidence such as third party reports and or engineer/specialist reports,  

This is a huge risk for the suppliers and consumers will tend to litigate much easier and cheaper than previously as the Act allows for mediation and conciliation processes which is also much quicker and cheaper than litigation.

The CPA also allows consumers to claim and sue suppliers for damages, including consequential damages, or for any injuries as a result of the use of their products, this claim is irrespective of any negligence on the part of the supplier. 


 Sec 15 Pre-Authorisation of repair or maintenance service

You take your vehicle to the dealer for an oil chance, when collecting the vehicle they informed you that they changed your brake pads and discs and you have to pay an additional cost of the work done.

The Act is clear service providers must not charge for goods unless the provider has given an estimate and the consumer agreed to it. The consumer may refuse to pay for unapproved work done.

Sec 67 Return of parts and material

Your car is out of warranty and you took it for a service, you accept the quote and you doubt if all the parts was replaced as specified on the quotation.

The Act states that the supplier must keep all your parts in a reasonably clean container and they must return it to you, unless it is a warranty or insurance claim.

Sec 54 Right to demand quality service.

The supplier serviced your car and on your arrival they informed you that the work will take an extra two days.

They should have informed you timely of any delays in the execution of the service.

When you collect you vehicle you get a car that is full of oily fingerprints and there is a scratch on the fender, caused by the mechanic’s tools.

The dealership is responsible to remedy the damages or to refund you a fair portion of the price paid.

 Sec 55 Right to safe and good quality goods

 Supplied goods must be able do what they are designed for

  • Be of good quality and free of defects and in working order
  • Be durable and useable for a reasonable time period
  • Comply with the applicable standards or public regulations

It is irrelevant whether the defect was obvious or hidden or whether the consumer should have detected it before delivery.

Goods bought at an auction are excluded from this section.

Sec 56 Implied warranty of quality

This section allows an unspoken condition that every product must carry a warranty of at least six months.

The consumer may return goods to the supplier if it does not comply with the requirements of this section.

The consumer may return the goods:

  • Within six months
  • Without paying a penalty fee.
  • At the risk of the supplier

The consumer can decide if he wants the supplier to repair, replace or refund the product.

Sec 57 Warranty on repaired goods.

A service provider must guarantee reconditioned or new part installed during any repair or maintenance work for a period of three months.

Sec 61 Liability for damages

This section deals with the liability of all parties in the supply chain, from the manufacturer to the supplier.

Consumers can claim for liability in the following instances:

 In case of death.

  • Injury or illness of any person.
  • Loss of or physical damage to movable or immovable property.
  • Damage or harm, caused by not giving enough instructions or warnings.

For Motor Vehicle Complaints Click Here

215 thoughts on “Motor Vehicle Complaints

  1. Isabel Marant Sneakers says:

    I leave a response when I like a article on a site or if I
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    It is a result of the sincerness communicated in the article I read.
    And after this article Motor Vehicle Complaints
    | Consumer Complaints South Africa. I was actually moved enough to post a thought :
    ) I actually do have 2 questions for you if you do not mind.
    Could it be simply me or does it look as if like some of these responses appear like
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  2. admin says:

    Dear Isabel,
    It is not always possible to understand the logic behind peoples comments and ideas but we also understand that a lot of our clients are coming from different cultures and do not always understand the complications and detail of the ACT.

    You are more than welcome to post any fair comments and share important information as there are a lot of unscrupulous suppliers who will clearly be dishonest in their dealings with the public and will always try to make a quick buck.

    I do not post on any other sites as I am too busy and handling about 300 complaints per week.

    Kindest regards,

    Duon Odendaal.

  3. admin says:

    Dear Watch dogs pc,
    Thanks for your positive comments, I would love if potential buyers will do a bit more homework on the pro’s and cons as well as their rights before they enter into a buying a motor vehicle as we all know that Vehicles in South Africa is very expensive and you have to be very sure before you purchase a vehicle.
    Kind regards,
    Duon Odendaal.

  4. MDuPreez says:

    Hi Duon

    Thank you for the effort that you put into the website to assist consumers. Just wanted to ask a question. Who do I contact if I already lodged a complaint with the NCC, but the NCC does now not respond to emails, or calls?


  5. Nompumelelo says:

    I drive the New Jeep Campas which I bought early August last year on Friday the 20th of December 2013. While driving to work on M1 North I heard a loud bang sound and looked around thinking maybe a back window broke or something. The sunroof was opened, which means it was covered by the car roof top. So I only noticed that the sunroof had burst when I tried to close it after parking the car at work.
    On the same morning I called the sales person there Neo so that she may help me to resolve the problem but she never called me back until I sent her an sms to call me back and explained to her that this is a factory fault and I needed urgent assistance. She said I must call the repairs department and book it in. I did that and they said I must book it at Fourway’s, which I did too.
    I had to leave the car at Fourways this morning where they told me that they have to follow protocol and will let me know if they will replace the sunroof or if I have to pay for it. I am so frustrated that I have to drive a new car that is covered with plastics, go up and down and sort myself out with no help from the branch I bought the car from. My biggest problem is that no one wants to resolve this issue and it is easy for them to just shift me to the next person. This is not right, there is no after sale relationship and I feel like I am just banging on the wall and am running out of patience since this has gone for over Three weeks now.

    The only answer the manager gave me was, they can not help me.

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  7. admin says:

    Dear consumer,

    I have noted your complaint and believe that our case administrator contacted you with a personal e-mail.

    If we have missed you for some reason, please forgive us and forward your complaint to and Marleen will contact you with further assistance and advice.

    Kind regards,

    Duon Odendaal.

  8. admin says:

    Dear Consumer,
    The NCC is a National body, established to assist with consumer Complaints but at this stage they are totally swamped with cases from all sectors of the industry and it may take quite a few months to get a resolution on the dispute.
    As an alternative you can either make use of private mediation or litigate the dispute.
    Should you need more information, kindly contact Marleen at or more assistance.
    Kind regards,
    Duon Odendaal.

  9. Franco says:

    A month ago I bought a car with defects and I would like the previous owner to repair the car or take it back and refund me. Where do I lodge a complaint to the NCC and how long does it normally take to resolve? I do only have 2 months left to get this resolved.
    This will be my fist time that I have to do this and I need quick and effective guidance please?

  10. admin says:

    Dear Tony,

    I have tried to contact you but could not get mail to you.

    Please contact me on and I will discuss the matter regarding the blog and articles with you.

    I would really love to see that consumers get involved in a blog to assist them in making more informed decisions on the purchase of a new vehicle or product.


  11. Seelan Pather says:

    I have ordered a new car. I was quoted on the car 8 months ago when I made the order. There has been a price increase since then. I would like to know whether the dealership has to abide to the old quote or do they have a right to charge me the new price. (There was a 8 month waiting period for the car) I just feel that surely it is not my fault that they want to sell a product that they dont have stock on. Why should I have to be the one paying more if the dealership could not deliver on time. What is the CPA rules?

  12. admin says:

    Dear Seelan,

    Normally the client will be responsible for the price increase as most offers to purchase will indicate that the quotation is only valid for five days.

    If the offer to purchase indicate a fixed price the dealer will be obliged to sell at the agreed price.

    Kind regards,

    Duon Odendaal.

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  14. admin says:

    Dear Reader,

    Thanks for the possitive remark.

    We strive to assist our clients with the best possible information.

    Kind regards,

    Duon Odendaal.

  15. mohapi says:

    ❓ Hi
    I bought a car in December 2013, this year in march took the car for service. I was quoted around +R32000(worn out parts) and told the warrenty I bought with the car can only pay R2750. My Q is do I have take the car back dealer to fix since I have driven the car for less than 1200km and less than 3months.

  16. AViwe Ngcingwana says:

    Hi, I bought a Vw Scirocco in Feb 2012 & had issues with oil consumption within the first 10 000km a consumption test was done on the vehicle & Vw informed me it was normal for the vehicle to use around a pint every 10 000km which i questioned & was told it is normal for their cars. The oil consumption has gotten worse where by the low oil warning light came & I had to top up oil 2000km after the vehicle was Serviced Vw now says to me there is a fault with vehicle & they will need to change the pistons & rings on the car which I find very unaceptable as I do not expect this to be done on a 2yr old vehicle, Personally I don’t want a vehicle that’s had its engine opened & rebuilt & I don’t know how Vwsa expects me to live with that. I cant even trade in the vehicle as I will take a loss as the car is only 2 yrs old now I want to know what recourse I have against Vwsa. Ive been stranded twice with the vehicle due to breakdowns & I no longer have faith in the car.

  17. Chikondi says:

    I sent my car to a reputable autoworks repair shop after it lost power. It was found that the ignition coil ‘burnt’. The repair shop replaced the coil and promised the car would be fine.

    A few days later it stopped working again. I returned the vehicle to the repair shop and they made me pay for the new coil and promised to check if it was a suppliers fault. After replacing the coil again, my car has returned to them 3 times with the same problem (within a 4 week period). All they would do is replace the part and charge me for the labour and not the part.

    At the last breakdown they promised to find the root cause of the problem. My car has been with them for 3 weeks now and everytime I call they say that they are still working on it, I won’t be charged for the coil, but will be charged for labour and any parts replaced. The battery was now flat and had to be replaced.

    Please help. I’d like to know if I can have a refund on all the money I have been paying everytime they failed to find the cause of the problem without even being given a car to use over these last 3 weeks.

  18. admin says:

    Dear Chikondi,

    Sec 57 of the Act states that all parts must carry a minimum warranty of three months, labour included in the warranty.

    Our case administrator will contact you with more information.



  19. admin says:

    Dear consumer,

    I am not sure if you are the first owner but the oil consumption is quite a lot, depending on the mileage of the vehicle.

    If the engine is rebuilt by an approved VW workshop it should last for a long time, it is not always viable to try and rescind the contract as the vehicle is already two years old and depreciation will be a great factor.

    Please contact our case administrator for more information on possible solutions.

    Mail to


    Duon Odendaal.

  20. admin says:

    Dear Mohapi,

    The vehicle should carry a six month warranty against latent and patent defects. You have a right to have your vehicle repaired, replaced or refunded if it is not of the prescribed quality.

    Please contact our case administrator at for more information on your options and way forward.



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  22. admin says:

    Dear consumer,

    Thanks for the positive remarks, we would love to do regular updated but at this stage we are handling about two hundred complaints per day by giving advice to consumers and we assist with about 150 mediation processes per month.
    Our biggest problem is Father Time.

    Kindest regards,

    Duon Odendaal.

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  25. admin says:

    Dear reader,

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  40. admin says:

    Dear Reader,
    Thanks for the good wishes.
    We are receiving about 200 complaints daily and really do not have time to add more article but will post new information on vehicle finance shortly.
    Duon Odendaal.

  41. admin says:

    Dear reader,

    Thanks for the compliment, we are using WordPress and added OS tickets to the system.

    Kind regards,

    Duon Odendaal.

  42. admin says:

    Dear Reader,
    Thanks for the good wishes.
    We are receiving about 200 complaints daily and really do not have time to add more article but will post new information on vehicle finance shortly.
    I will have an article ready on baloon financing.
    Duon Odendaal.

  43. admin says:

    Dear reader,
    Thanks for the comment and watch the site we are trying to post new article on a monthly basis.
    Duon Odendaal.

  44. admin says:

    Dear reader,
    This site is basically designed with the primary intension to assist the South African motoring public to understand the newly published Consumer Protection Act and to assist them to understand their consumer rights, especially when purchasing a motor vehicle.
    We are just too busy to assist consumers with complaints and solutions on how to solve their disputes and therefore we will not really try and add bells and whistles to the site.
    Thanks for the comments, I really appreciate.
    Duon Odendaal.

  45. admin says:

    Dear reader,
    The framework was designed by my Web designer and the content is my own.
    The main objective of the site is to assist the South African motoring consumers with valuable advice.
    Kindest regards,
    Duon Odendaal.

  46. admin says:

    Dear reader,
    We are in the process to try and add new articles on a monthly basis and will also look at a technical blog to explain some basic maintenace tips for vehicle owners.
    I am trying to get an writer to assist with the technical stuff.
    Duon Odendaal.

  47. admin says:

    Dear reader,

    You can contact me by making use of the Contact Us page or by making use of the ticket system under Submit Complaint tabs.


  48. admin says:

    Dear reader,
    At this stage we are not really receiving spam but we do receive a tremendous amount of complaints against suppliers.

  49. admin says:

    Dear reader,
    Thanks for your positive feedback, you are welcome to comment on any motor related topic as we are struggling to get interesting topics.

  50. admin says:

    Dear reader,
    I would stick to WordPress or something similar.
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    Best of luck with your future site.

  51. admin says:

    Dear reader,
    Thanks for the positive and kind words.
    I am involved in the motor, legal and engineering industry for the past thirty years.

  52. admin says:

    Dear reader,
    We are trying to expand the content of the site but time is a serious problem at this stage.

  53. admin says:

    Dear reader,
    This is an very large field to cover and therefore I have decided to limit my expertise to motor vehicles.
    I would love to see bloggers to cover the other industries such as fast foods, clothing etc.

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  56. admin says:

    Thanks for the comment we would like the motoring public to understand the loopholes of the industry.

    Kindest regards,


  57. Elton says:

    I’m sure you’ve heard this over and over but very informative site you have. I’ve read so many articles on the CPA and probably know it by heart.

    Unfortunately I’m one of the unlucky persons who purchased a vehicle on 20th January 2014 from a dealer in Knysna, financed by the bank and on route back to Cape Town after 350km I checked the oil and there was NOTHING in. I purchased 4 x 500ml oil and contacted the dealer the next day and sent an email asking how this could happen and who do I hold responsible should something happen to the engine 3 to 6 month downs the line.

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    I spoke to the dealer and they want to offer another vehicle but I don’t have any faith in them (dealer).

    Can they deny me and refuse to settle with the bank that provided the finance?

    That’s the only vehicle we have to commute to work and the kids to school and I cannot afford a lengthy process because I’m paying to use another persons car.

    Once again GREAT site.



  58. admin says:

    Dear Elton,

    I really do understand your position but would suggest that you try and negotiate that the dealer rather replace the vehicle with a vehicle of similar specifications and value at it can become very expensive to uplift the existing contract but it is much cheaper to do a replacement or substitute product.

    You can also request the dealer to send the substitute vehicle for an Dekra AA inspection or take it to an approved workshop for a inspection.

    Should you need more information please contact us by sending an e-mail to

    Kindest regards,

    Duon Odendaal.

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  61. admin says:

    Dear reader,
    Thanks for the nice comment, I am trying my best to get readers to understand the industry as well as the Consumer Protection Act.
    Kindest regards,

  62. admin says:

    Dear reader,
    The idea was not to start a blog but rather to convey and educate my readers to understand the Act as well as the loopholes in the industry.
    I believe that a blog will keep you extremely busy, especially if the topic is valuable and usable.
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  64. Chris says:

    Hi i want some assistance please Duon, I bought a 2nd hand 4×4 middle Febr 2014 by a accredited dealer, the sales person told me the engin is completely re done and the cluth as well, the car did 14000 km with the new engin. I did less then 3000 km and the clutch gave me problems i phoned the salesman and his manager on numerous times with out answering my calls leaving them messages that their is a problem with the clutch my problem is i am 700 km from them staying i a rural area with out any assistance from a workshop i bought the car in Pretoria and i am now stranded, What can i do now, i do have guest to transport around, can i asked them to fetch the car at their cost to be fixed. I phoned Jeep for a quote on the parts, if the fly wheel is damaged R12500 rest of kit R4500 without labor, i did spend a lot of money on bushes which i dont understand how AA could not pick that up on the point test which i have to paid for.

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  66. admin says:

    Dear reader,

    The information is based on the newly promulgated South African Consumer Protection Act.

    Kind regards,


  67. admin says:


    The CPA is clear that the vehicle must carry a six month warranty from date of purchase and the dealer is supposed to assist you with the repairs to the vehicle.
    Transport to their workshops is always a problem.

    You are welcome to contact our case administrator for more information and assistance on the specific matter.

    Please mail to or phone 012 755 5277.

    Kind regards,


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  69. admin says:

    Dear reader,

    As far a I know and remember I have never posted any video on the site.

    If there is video material please supply me with a link to have it checked.

    Kind regards,

    Duon Odendaal.

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    Kindest regards,


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  73. admin says:

    Dear reader,
    Have noted some unfamiliar responses and do not always understand the comments.
    The idea was to establish an ordinary website but for some reason we landed up with a blog page instead of a static page.
    I am not writing any other articles but I am busy with a new and interesting toppic on vehicle finance.
    Duon Odendaal.

  74. admin says:

    Dear reader,

    I am not really sure if there are much similar websites with this type of information.

    Thanks for spending time to read and visit my site.

    Kindest regards,

    Duon Odendaal.

  75. admin says:

    Dear reader,

    Thanks a lot for your support and timr to read the information, it will hopefully assist reader in future dealing with suppliers.

    Kind regards,

    Duon Odendaal.

  76. Lynetter says:

    This is a very interesting article. I have a case where I bought a car from a legitimate big name brand Dealer. They never registered my car 3 months after purchase. They did not supply me with the necessary documents. The sales person even claimed to have had the car serviced but never gave the service record.
    3months later, the camshaft broke and the car is grounded.
    I gave them an opportunity to fix the car but they said if they do it, it will be on my account.
    I have tried to exercise my right to cancel the deal and have a refund and that has been met with resistance. Can they just get away with this?

  77. admin says:

    Dear reader,

    Please be so kind and contact our case administrator for more information on the way forward.

    Kind regards,

    Duon Odendaal.

  78. Chiuveta says:

    Excellent blog you have here but I was curious if you knew of
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    I’d really love to be a part of group where I can get responses from other knowledgeable people
    that share the same interest. If you have any suggestions, please let me know.
    Bless you!

  79. Capture His Heart says:

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  80. admin says:

    Dear reader,

    I am not aware of similar sites as the Consumer Protection Act is a reasonably new Act in South Africa and my target group is mainly the motor industry.

    I am quite sure that there is quite a lot of similar information in the international arena.

    Kind regards,

    Duon Odendaal.

  81. Martin says:

    Hi Duon,

    Congrats on a very helpful website. I was wondering how protected are we as consumers on warranty issues when installing fuel saving equipment or additives onto or into existing new vehicles, which are supplied as aftermarket products. ( by example myself )
    . In light of the Magnuson -Moss Warranty Act from the US. Which I have studied quiet extensively and made sure I have understood the Act clearly ( it clearly provides legal right to the consumer to apply after market products without loosing his or her right to claim in warranty should a unrelated malfunction occur) – sadly I cannot find any current act in place for South African law , I am concerned that my after market product which I am currently in the process to complete my R&D on- which is a fuel saving devices and being in my final stages of patent application ( yes it is working 100%!) could be hugely impacted by the general warranty clauses from motor vehicle suppliers and manufacturers and hamper my marketability of my product and services. ( it is not a chip or oil additive or something that has to me modified on the car – it is a simple yet expensive after market unit) which really does save fuel.

    I have extracted a short brief from a local Co ( with similar context ) which best explains the US Act. I am not sure if we as local industry are equally protected in South Africa. As follows :-
    Vehicle and engine manufacturer warranties apply to the specific products they manufacture. Fuel or fuel additives are not covered under a vehicle warranty. Under the Magnuson-Moss Warranty Act (US), if an engine experiences a malfunction due to parts and workmanship while under warranty, and it is not related to the fuel, it must be covered under the OEM’s warranty. Conversely, if it is determined that an engine malfunction is caused by the fuel used, it would become the responsibility of the fuel supplier to correct the problem.

    Based on this extract I am very comfortable to warrant my own product as it’s performance and hopefully as well as ensure and cover any costs of damages it may cause should it be so proven, but in light of my research on local warranty documents supplied by most vehicle manufacturers – should I prove our product did not cause any damage, how would the consumer be covered under his current vehicle manufacturer warranty should such a claim be made in warranty period ?. I have taken the matter up with my legal team, but I am convinced that with Your comment or lead on the above information would be most helpful and could possibly lead me into the right direction.

    Regards M

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  83. admin says:

    Dear Reader,

    Thanks for taking the time to visit my site.

    I do not use twitter or any other social media as my time is totally to limited at this stage.

    Kindest regards,

    Duon Odendaal.

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  110. admin says:

    Dear reader,

    It is always difficult to protect your information and I am not sure what to do to protect the information.

    The only advantage is that if you copy information it does not meat that you have specialist knowledge on the subjects and the readers will tend to investigate your information and then they will decide if you are specialist or a fraudster.

    Kind regards,

    Duon Odendaal.

  111. admin says:

    Dear reader,

    Thanks for your input, I am also using Opera but could not find the pages that you mentioned.

    It is possible that the settings on your PC is not the same as mine.


    Duon Odendaal.

  112. admin says:

    Dear reader,

    There are some other sites but as far as I know there is not much South African sites on the specific topics as the Consumer Protection Act is quite a new ACT in the South African industry.


    Duon Odendaal.

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  114. admin says:

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    Kind regards,

    Duon Odendaal.

  115. admin says:

    Dear reader,

    As far as I know there is no video’s on the site, I am not even using a lot of graphics.


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  116. admin says:

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  119. Schalk Louw says:

    I bought a new vehicle; afterwards (within the first week) I saw that the perpex cover of the speedometer is cracked. The company wants to replace the defect, which I argue would render the vehicle to be ‘second hand’. I want another car – what are my rights?

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  122. admin says:

    Dear reader,

    The theme was custom made by professional designer.

    Kindest regards,

    Duon Odendaal.

  123. admin says:

    Dear Consumer,

    This is not a serious defect and the manufacturer will replace the damaged component in terms of your warranty.

    The supplier will normally replace a vehicle if there is a serious defect on the vehicle.

    In terms of the Law your vehicle will still be a new vehicle as long as it does not change hands the registration document will indicate the status as “New”.

    Kind regards,

    Duon Odendaal.

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  125. admin says:

    Dear reader,

    I am not aware of any local websites with similar content.


    Duon Odendaal.

  126. Cello says:

    Good Day

    I require assistance for a vehicle my fiancé and I purchased a vehicle.

    The Vehicle is a Hyundai I10, there were several complications at point of sale however we were assured they would be dealt with. We were also pitched a service history book which was pivotal in us concluding any deal.

    To date we got no service history book and rather decided to cancel, we were told by the sales representative that we can not cancel at first bit was later told we must pay R3000 cancelation fee.

    My fiancé never signed or read any terms and condition that mentioned a cancelation fee, we agreed to then pay the fee and was told we must cover mileage. The only use of the vehicle we made was too and fro from the dealership and home.

  127. Evan says:

    I purchased a second hand vehicle from a car dealer. Everything seemed perfectly in order until I tried changing ownership.

    I was told the car was last registered in 2014. The disk on the windshield shows 2018 which means the fraudulently printed.

    The car won’t pass roadworthy in the state it was sold to me in and I was under the impression the car had passed all the roadworthy tests

    Please help me or point me in the right direction to get my problem sorted.

  128. Vusumuzi Nyati says:

    Good day. 

    I saw a bakkie online and l sent my young brother to go and check it. He was instead shown a wrong bakkie and l was told the bakkie was on demand so if lm interested l should pay a deposit of R5000. I made the payment but on getting to the garage l found that the bakkie was accident damaged and not properly repaired. It was also a different bakkie than what l had seen online. On demanding my deposit l was told its non refundable but they would rather give me a discount instead. I wasnt interested in the bakkie anymore and just wanted my deposist back. Is it possible to get my deposit back?

  129. Frans says:

    I am struggling with a motor mechanic who repaired my car and a month later and more than R7200 later the same problem

  130. Andy says:

    Good day

    I recently swopped my BMW 318i 2nd hand for a Mercedes Benz c2400 2nd hand with another party and he failed to mention that there was a problem with the gearbox of the Mercedes Benz… After driving for only 1day the vehicle gear is stuck in 1st gear and its an automatic… I went to see the guy to resolve the matter by either fixing the gearbox or return my BMW and he is refusing..

    What do I do in this instance..


  131. Nokukhanya says:

    I took my car to car doctor in Brackenfell so that they can diagnose the problem. The reason I agreed to.take my car to them, they told me this exercise is free. Later on I must pay R12000 because there is a problem with clutch/gearbox.

    I told them not to go ahead with repairing the car,he refused, telling me to.organise the funds.
    I don’t have. R12000′

    I can keep the car at home and use public transport until I’m right.

  132. Nonhlanhla Makhanya says:

    I bought a flat deck trailer but the disk is written heavy duty ven body I didn’t know that they is something wrong up until police stop my driver on the road. When I call my sales man and explain everything he was very rude pretend as if he doesn’t know what I’m talking about. My friend who is familiar with this thing call Sales man told him that he change a ven body trailer to flat deck trailer he didn’t know that they is anything wrong by doing that. The next day I call him to take his trailer back and give me my money he refused so I need help

  133. Patronella mukendi says:

    Dear Sir ,I bought a car with no finance cars on a rent to own contract.I missed a payment on the 15/06/19 with proper consultation of course but on 25/06/18 they inform to repossess the car with R3000 collection fee .is this fair consumer practice if I never missed a payment and was not informed of such a clause when buying the car,unless I missed reading it when I was going through the contract.

    Kindly advice.

    Patronella Mukendi

  134. Brenda says:

    I bought a motor from firm wave Pretoria last year Oct till now I did not receive my MOTOR DOCUMENT.PLS ASSIST.FROM MAKOFANE N.Z

  135. admin says:

    Dear consumer,
    My appologies for the late reply, I have noted your complaint during routine maintenance of the website.
    Please be so kind and contact our case administrator at with regards to
    your complaint.
    Kindest regards,
    The maintenance team.

  136. admin says:

    Dear consumer,
    My appologies for the late reply, I have noted your complaint during routine maintenance of the website.
    Please be so kind and contact our case administrator at with regards to
    your complaint.
    Kindest regards,
    The maintenance team.

  137. admin says:

    Dear consumer,
    My appologies for the late reply, I have noted your complaint during routine maintenance of the website.
    Please be so kind and contact our case administrator at with regards to
    your complaint.
    Kindest regards,
    The maintenance team.

  138. admin says:

    Dear consumer,
    My appologies for the late reply, I have noted your complaint during routine maintenance of the website.
    Please be so kind and contact our case administrator at with regards to
    your complaint.
    Kindest regards,
    The maintenance team.

  139. admin says:

    Dear consumer,
    My appologies for the late reply, I have noted your complaint during routine maintenance of the website.
    Please be so kind and contact our case administrator at with regards to
    your complaint.
    Kindest regards,
    The maintenance team.

  140. admin says:

    Dear consumer,
    My appologies for the late reply, I have noted your complaint during routine maintenance of the website.
    Please be so kind and contact our case administrator at with regards to
    your complaint.
    Kindest regards,
    The maintenance team.

  141. admin says:

    Dear consumer,
    My appologies for the late reply, I have noted your complaint during routine maintenance of the website.
    Please be so kind and contact our case administrator at with regards to
    your complaint.
    Kindest regards,
    The maintenance team.

  142. admin says:

    Dear consumer,
    My appologies for the late reply, I have noted your complaint during routine maintenance of the website.
    Please be so kind and contact our case administrator at with regards to
    your complaint.
    Kindest regards,
    The maintenance team.

  143. admin says:

    Dear consumer,
    My appologies for the late reply, I have noted your complaint during routine maintenance of the website.
    Please be so kind and contact our case administrator at with regards to
    your complaint.
    Kindest regards,
    The maintenance team.

Comments are closed.